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Never Bounce Connect for Zoho Recruit

User Guide

Prerequisite for ZeroBounce Extension

  1. NeverBounce API Key
  2. Zoho Recruit Admin Account

NeverBounce API Key

  1. Log in to your NeverBounce account: NeverBounce Login []
  2. Go to “Integrate” page []
  3. Create a new or select your app.
  4. Copy your API Key

Installing the NeverBounce Connect Extension

  1. Navigate to Settings in ZOHO Recruit.
  2. Marketplace  All Extensions  Search
  3. Search for NeverBounce Connect for ZOHO Recruit.
  4. Click “Install”
  5. Agree to the Terms of Service

6. Select one of the following options in “Choose users/Profiles”

  • Install for admins only.
  • Install for all users.
  • Choose profiles.
7. Click Confirm.
8. On the next screen, Authorize NeverBounce Connect for ZOHO Recruit to access your data as required.

Configure NeverBounce Connect for ZOHO Recruit

  1. Once you install the extension and authorize the Zoho OAuth connector, it redirects you to configuration.
  2. Enter the API key from your NeverBounce account.

3. Click “Save.”

Extension fields

The extension introduces three fields to capture email validation status, errors, and additional information:

  1. NB Email Status: Records the email’s status, whether it is valid or not. Also logs any errors encountered, labeled as “ZB API Error.”
  2. NB Additional Info: Retains any supplementary details obtained as part of the NeverBounce validation results.

How to use the Never Bounce Extension

(1) Auto Email Verification
  1. To enable automatic email verification, select the “Enable Automated Email Verification?” option within the extension settings.
  2. Create a record with an email address or edit an existing email address in the Contacts or Candidates module.
  3. Save the record.
  4. NeverBounce Connect verifies email.

5. Refresh the page to ensure that the extension updates the status data accordingly.


  • Never bounce for Zoho Recruit will trigger email notification to CRM user on below scenarios:
    oIf API Key is identified as Incorrect.
    oIf the API Key limit reached the count you asked to get notified.
  • Automation is valid only for records created after extension installation, to
    validate the existing emails kindly use List record verification method.
  • Automation is enabled for import records as well.
  • Email validation will run only when email status is null.
  • API Credits & API Key errors checks are daily scheduled actions that are preset and cannot be updated
    after installation.
(2) Manual Email Verification
1. The “Validate Email” button is available in List View (each row) or inside Page View (buttons menu).
2. Select the “Validate Email” button to validate the email manually.
3. A pop-up will appear showing a success message or any error messages.
4. NeverBounce fields will be updated with validation status or any errors.

Uninstalling the extension:

1.Go to “Settings” > “Marketplace” > “All” > “Installed.”
2.Under all Installed extensions, select “Never Bounce for Zoho Recruit,” then select the “Uninstall” button.

3. Provide feedback or a reason for uninstalling the extension and click “Yes, proceed”.
NB Email StatusValid
Checking the status of email validation refers to assessing the results or condition of the process for a specific email address, aiding users in evaluating the quality and deliverability of their email list and ultimately improving email deliverability rates.
NB Additional Statushas_dnsDNS records are crucial for directing emails to the correct mail servers as they suggest that the domain is set up properly, which can positively influence email deliverability.
has_dns_mxThe domain is configured to handel email traffic improving the chances of successful email delivery
bad_syntaxIt refers to an issue with the structure or format of an email address, which means there are errors in its composition.
free_email_hostIdentifying that the email address is hosted by a free email service provider helps users distinguish between personal and business emails, and understand the potential implications for email marketing.
role_accountIt refers to an email address that us associated with a specific role or function within an organization rater than an individual.
ProfanityIt is maintaining a professional and respectful email communication environment
disposable_emailRefers to an email address that belongs to a disposable email service. These address may lead to a higher risk of bouncing or being inactive over time
government_hostThis could include email adresses belonging to govt organizations , agencies or departments
academic_hostIdentifying an email address associated with an educational institution can be useful for businesses or organizations to categorize recipients based on their affiliation with academic hosts, aiding in targeted communication strategies.
military_hostIdentifying an email address associated with a military domain can be useful for businesses or organizations to segment their email lists based on the nature of the recipients, enhancing targeted communication efforts.
international_hostINT designated domain names.
squatter_hostHost likely intended to look like a big-time provider (type of spam trap)
spelling_mistakeThe input was misspelled
bad_dnsThere are problems with the DNS records of the domain to which the email belongs to
temporary_dns_errorThis mmight occur due to temporary network issues, server unavailability or ther transient problems
connect_failsUnable to connect to remote host.
accepts_allRemote host accepts mail at any address.
contains_aliasThe email address supplied contains an address part and an alias part.
contains_subdomainThe host in the address contained a subdomain.
smtp_connectableWe were able to connect to the remote mail server.
spamtrap_networkHost is affiliated with a known spam trap network.
historical_responseIndicates the result was generated using the historical-driven algorithm